Return Policy

Your satisfaction is our goal at grillesandmore.com; we stand behind all the products that we sell. Please make sure that the part you ordered fits before cutting, painting, altering or final installation. Returns must be made in 14 days of delivery; otherwise it won't be accepted for any reasons. Please contact us for any problems with your order, or if any replacement or return is necessary.

Web Site Terms and Conditions of Use

Return Merchandise Agreement

Credit for Purchases Policy
All statements made herein are with the understanding that our customers made their purchases in good faith and with full understanding of our Policies. grillesandmore is not liable for our customers failing to read the policies of the company, as they are available online at www.grillesandmore.com as well as by request when contacting Customer Service.

Returns for Full Credit
Limitations-The following limitations are placed upon items returned for full credit. grillesandmore.com reserves the right at any time to amend, add to, or detract from these limitations as benefits the company's interests in matters pursuant to recovery of funds for our customers.

1. Shipping is non-refundable. Our shipping charges reflect rates charged to us by our shipping vendors, and upon successful delivery are nonrefundable unless we ship you a wrong package.

2. When an item is shipped for warranty work, the customer assumes the cost(s) of shipping the item(s) back to grillesandmore.com. grillesandmore.com assumes the cost(s) involved in shipping the item back to the customer after it has been replaced or repaired. This cost(s) is assessed at the rate for UPS ground. A shipping method different from UPS ground will require additional fees that must be paid for and approved by the customer before grillesandmore.com will ship the product at a rate more expensive than UPS ground.

3. Special order items may assess at a higher restocking fee or be non-returnable depending on the nature of the item.

4. Items returned damaged, missing materials such as but not limited to manuals, cables, packaging, Etc. Will not be issued full credit, and may be denied credit on return depending on the state of the item. It is very important that the customer include all materials sent with the item, in good repair and without visible markings or damage to insure full credit on their return.

6. grillesandmore.com does not believe that flat restocking fees are the best practice in all cases. grillesandmore.com remains committed to providing our customers with quality service in all areas, and will establish a positive and proactive attitude when assisting a customer with an item return. When deemed necessary, grillesandmore.com reserves the right to assess a fee on items returned for Credit.

7. We will refund a full core price (relative to the particular order) when we receive it back from our customers.

8. All returns must be within 14 days from the receiving date.

Payment Methods
Credit Card (Online) We accept credit cards online as part of our accepted list of payment methods. Accepted Cards - Express Body Parts accepts the following credit cards on our website. All Visa, Master Card, and Discover cards are currently accepted. Debit Cards are accepted if they are of the Visa / Master Card variety. Customers who choose to use debit card, please be aware many debit cards carry daily spending limits, so please allow for shipping when selecting your purchases.

Fraud protection – grillesandmore.com seeks to protect the customer and ourselves in the event of Fraud. For this reason, when a new customer makes a purchase for the first time, if it exceeds a specified amount, we will contact the user to verify the sale. For this reason, grillesandmore requests that you provide contact numbers in case we need to verify your order by phone. Cell phone, Home phone, and work phone numbers are all considered acceptable. Pagers or answering services will not be processed.

grillesandmore.com will aggressively pursue attempts to defraud by credit card. Those seeking to defraud should be aware that fraud committed by telephone (or internet) is considered Telephony, which means it carries a felony charge. Also theft in excess of one thousand dollars is considered felony theft, and the FBI loves to pursue such cases.

Pay Pal For ease of use, we offer the option of buying online and withdrawing funds directly from a customer’s bank account. This transaction is possible using the Pay Pal service provided by www.paypal.com. Pay pal is a secure and insured service. Just use email: cashfrlife@hotmail.com for sending funds via Pay pal. We will put order on hold until we receive customer payment.